Terms & Conditions
Red Star Roll-Off is locally owned and operated in the Quad City area. We pride ourselves in excellent customer service, timely delivery and safe operations when on your property or job site.
Prepare the Delivery Location
The delivery location must be safe and accessible by our large and heavy trucks. The driver has the final say on whether or not the requested location is safe.
The driver may only place the dumpster on a paved, flat and level surface. If you would like it in your driveway, we recommend that you place a piece of plywood down prior to delivery. Red Star Roll-Off is not responsible for damage to any surface due to the weight of the truck and dumpster.
To Avoid Additional Charges
Rentals include delivery, 14-day rental, and pick-up. Each additional day is $10.00 per day based on availability. To avoid additional charges, please stay within weight allowance based on dumpster size. Each additional ton is $35.00 per ton. Fuel charges may apply.
Material must be level at the top of the container; nothing can be sticking out of the top. To avoid any extra charges, steer clear of the unacceptable items listed below:
- Aerosol cans
- All liquids
- Chemical products
- Contaminated oils
- Fluorescent tubes
- Food Waste
- Hazardous waste
- Herbicides & pesticides
- Lubricating/hydraulic oil
- Medical waste
- Motor oil
- Oil filters
- Other flammable liquids
- Propane tanks
- Radioactive material
- Railroad ties
- Transmission oil
If for any reason, the customer decides to cancel the dumpster rental before it arrives at the delivery address; the customers refund would be based on the following pro-rated schedule:
- Cancelled 24 hours before scheduled delivery; full refund less admin fee.
- Cancelled after truck leaves company property, but before the rented dumpster arrives at delivery address; refund less hourly trucking, fuel surcharges and admin fee.
- Cancelled after the rented dumpster is delivered to delivery address; no refund.
Red Star Roll-Off reserves the right to allow 48 hours for delivery of dumpster to delivery address, not including Saturdays, Sundays, or holidays. Refunds will not be given if dumpster is delivered to delivery address beyond 48 hours due to acts of nature or events beyond our control. Red Star Roll-Off reserves the right to substitute the next larger size dumpster at no additional cost if ordered size is not available. Any substitutions for a smaller size dumpster must be agreed upon between Red Star Roll-Off and the customer and a price adjustment will be made according to the published rates at time of rental. Red Star Roll-Off drivers will do their best to place dumpster at the delivery address according to directions given by the customer at time of rental. Red Star Roll-Off reserves the right to charge the customer a nominal fee for returning to the delivery address to relocate dumpster at same address. The customer is responsible for any damages incurred to the dumpster while at the delivery address.
Call us today for delivery of your dumpster!